FREQUENTLY ASKED QUESTIONS
Yes, we guarantee the product you receive is 100% consistent with the pictures and descriptions on our website. Slight color differences may exist due to different screen displays, but the material, style, size and function are exactly the same as advertised.
If your item arrives damaged, defective or incorrect, please contact our customer service within 24 hours with clear photos or videos of the product and package. We will arrange replacement, full refund or after-sales repair for you immediately at our cost.
We provide a genuine 5-year warranty for quality-related issues. During the warranty period, simply contact us with your order number and fault description. We offer free repair, free parts replacement or product exchange. No extra fees for quality defects, and we bear the return shipping cost.
We support free return and exchange within 30 days for unused, undamaged products in original packaging. If the return is caused by our error (wrong item, quality issue), we cover all shipping fees. For personal reasons, a reasonable return shipping fee may apply.
For standard orders over a certain amount: free shipping worldwide.
For returns/exchanges due to product quality or our mistake: we pay for shipping.
For returns due to personal reasons (change of mind, wrong order): customer covers return shipping.
All orders are processed and shipped within 1–3 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your package is dispatched.
Log in to your account on our website and go to My Orders to view real-time order status (pending, processing, shipped, delivered). You can also contact customer service with your order number for inquiry.
Once shipped, we will send a tracking number to your email. You can enter the number on our website tracking page or the official courier website to check the latest delivery progress.
Our online customer service is available Monday to Sunday, 9:00–22:00 (local time). We reply to messages and emails within a few hours to solve your problems quickly.
You can modify size, color, address or cancel your order for free before shipment. Once the package has been shipped, order changes or cancellations are no longer supported. Please contact us as soon as possible if needed.
Absolutely. We use advanced encrypted payment systems to protect your personal and payment data. No sensitive information will be stored or leaked, ensuring safe and secure shopping.
